Terms of Service
Last updated: January 2025
1. Acceptance of Terms
By accessing or using FullMention ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. These terms constitute a legally binding agreement between you ("Customer", "you", "your") and FullMention ("we", "us", "our").
2. Description of Service
FullMention is an AI-powered brand ranking tracker that monitors how brands appear in ChatGPT responses. The Service allows users to track keyword rankings, analyze brand visibility, and gain insights into AI-generated content recommendations. The Service utilizes OpenAI's API to perform tracking and analysis.
3. User Accounts
To use the Service, you must create an account and provide accurate, complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use of your account
- Ensuring your use of the Service complies with all applicable laws and regulations
4. Service Plans
We offer the following plans:
Starter Plan
- €19 / month
- 1,400 monthly credits
- ~46 credits / day average
Pro Plan
- €59 / month
- 4,500 monthly credits
- ~150 credits / day average
Growth Plan
- €119 / month
- 9,500 monthly credits
- ~316 credits / day average
Scale Plan
- €399 / month
- 33,000 monthly credits
- ~1,100 credits / day average
5. Payment Terms
Paid plan subscriptions are billed monthly or annually in advance. All payments are non-refundable unless otherwise required by law. We reserve the right to modify pricing with 30 days notice. Failure to pay may result in suspension or termination of your account.
6. Data Backup Disclaimer
IMPORTANT: FullMention is not responsible for backing up your data. We do not guarantee the preservation, backup, or recovery of any data stored within the Service. You are solely responsible for maintaining your own backups and exporting any data you wish to preserve. We strongly recommend regularly exporting your data. We shall not be liable for any loss of data for any reason whatsoever.
7. Data Ownership
All data collected, generated, processed, or stored through the Service, including but not limited to tracking results, analytics, rankings, insights, and any derivative data, is owned exclusively by FullMention. By using the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, analyze, aggregate, and commercialize all data associated with your use of the Service.
8. Intellectual Property
The Service, including its design, features, functionality, and content, is owned by FullMention and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our explicit written consent.
9. Limitation of Liability
To the maximum extent permitted by law, FullMention shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless FullMention, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and court costs) arising from or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party. This includes, without limitation, any legal proceedings, regulatory actions, or disputes that result in costs to FullMention.
11. Termination
We may terminate or suspend your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
12. Modifications
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Denmark. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be resolved exclusively by the Danish courts. You hereby consent to the exclusive jurisdiction and venue of the courts in Denmark for all such disputes.
14. Contact Information
For questions about these Terms of Service, please contact us at:
[email protected]